Return Policy

RETURN POLICY

We hope you love your ZÉRONE order. If your purchase is not quite right, you may return your item(s) in accordance with the conditions below.

RETURNS

You have 14 days from the day you receive your order to request a return.

To be eligible for a return, all items must be:

* Unworn and unused
* Unwashed
* In their original condition
* Free from stains, odours, damage or signs of wear
* Returned with all original tags and labels attached
* Returned in the original packaging where possible

Items that do not meet these conditions may not be accepted.

HOW TO RETURN

To request a return, please contact us at Info@zeroneclo.com within 14 days of receiving your order.

Include your order number and the item(s) you would like to return. Once your return request has been accepted, you will receive further return instructions.

Please do not send a return without first requesting a return.

RETURN SHIPPING

Return shipping costs are the responsibility of the customer, unless you have received an incorrect or defective item.

We recommend using a tracked shipping method. ZÉRONE is not responsible for return parcels that are lost or damaged during transit.

Original shipping costs are non-refundable, except where required by applicable law.

REFUNDS

Once your return has been received, it will be inspected to ensure it meets our return conditions.

If your return is approved, your refund will be issued to your original payment method. Please allow several business days for the refund to appear in your account, depending on your payment provider.

DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is defective, damaged or different from what you ordered, please contact us at Info@zeroneclo.com as soon as possible after receiving your order.

Please include your order number and clear photos of the issue, so we can assist you.

EXCHANGES

We currently do not offer direct exchanges.

If you would like a different size or colour, please return the original item and place a new order through our website.

IMPORTANT

ZÉRONE reserves the right to refuse returned items that show signs of wear, washing, damage, stains, odours or otherwise do not meet the return conditions stated above.

For any questions regarding your return, please contact our customer service team at Info@zeroneclo.com.

ZÉRONE
From Zero, Be One.