Shipping Policy

SHIPPING POLICY

At ZÉRONE, we aim to process and ship your order as quickly and carefully as possible. Please review our shipping information below.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.

Orders placed during weekends or public holidays will be processed on the next available business day.

During launches, promotional periods or periods of high demand, processing times may take slightly longer.

SHIPPING & DELIVERY TIMES

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.

Estimated delivery times:

* The Netherlands: 1–3 business days
* Belgium: 2–5 business days
* Outside Europe: 5–10 business days

Please note that these are estimated delivery times and may vary depending on your location, the shipping carrier, customs or other circumstances outside of our control.

Estimated delivery times begin once your order has been dispatched and do not include our processing time.

TRACKING YOUR ORDER

Once your order has been shipped, you will receive a tracking link by email.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

SHIPPING ADDRESS

Customers are responsible for providing a complete and correct shipping address when placing an order.

Please carefully check your shipping information before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible at Info@zeroneclo.com.

Once an order has been shipped, we cannot guarantee that the shipping address can still be changed.

DELAYED OR LOST ORDERS

Once an order has been handed over to the shipping carrier, unexpected delays may occur that are outside of ZÉRONE’s control.

If your tracking information has not been updated for an extended period or you believe your parcel may be lost, please contact us at Info@zeroneclo.com and we will assist you where possible.

DAMAGED PACKAGES

If your order arrives damaged, please contact us at Info@zeroneclo.com as soon as possible.

Please include your order number and clear photos of the package and item(s) so we can review the issue.

RETURNED TO SENDER

If a parcel is returned to us due to an incorrect or incomplete address, an unsuccessful delivery attempt or because the parcel was not collected, additional shipping costs may apply if you would like the order to be shipped again.

QUESTIONS

For any questions regarding shipping or your order, please contact our customer service team at Info@zeroneclo.com.

ZÉRONE
From Zero, Be One.